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Cancellation & Refund Policy

Last updated: September 10, 2026 · Mantri Serenity Ganesha Utsava 2026

At Mantri Serenity Ganesha Utsava Organizing Committee and Livetree Entertainment, we strive to make community celebrations transparent, welcoming, and fair for all residents. This Cancellation and Refund Policy outlines the terms for modifying or cancelling meal registrations for the Sahabhojanam event on 20 September 2026.

1. Cancellation Window & Cut-off Times

Because the Sahabhojanam is a catered community feast prepared with pre-procured fresh ingredients and contracted caterers, food preparations are finalized in advance. Therefore, the following cancellation conditions apply:

  • Cancellations 48 Hours Prior (On or before 18 September 2026, 12:00 PM IST):
    Eligible for a 100% full refund of the paid registration fee.
  • Cancellations within 48 Hours of Event:
    As raw food materials, dining hall allocations, and caterer orders are non-cancellable past the 48-hour cutoff, registrations cancelled within 48 hours of the event date are non-refundable. However, residents are welcome to transfer their booking pass to any fellow resident.
  • No-Shows on Event Day:
    If a registered resident does not attend their scheduled lunch batch without prior notice, no refund will be issued.
Batch Rescheduling Option: If you cannot attend your originally selected time batch (e.g. Batch 1), you may request a slot change to Batch 2 or Batch 3 at no additional cost, subject to remaining capacity in the desired batch.

2. Refund Processing Timeline

All approved refunds are initiated through our payment processing partner, Razorpay, and returned directly to the original payment source (bank account, credit/debit card, or UPI VPA) used during booking.

Processing Window: 5 to 7 Business Days

Once a refund is approved by our organizing committee, Razorpay processes the refund automatically. Standard banking cycles typically credit the funds to your account within 5 to 7 working days, depending on your issuing bank.

3. How to Request a Cancellation or Refund

To cancel a registration or request a refund, the registered resident must submit a request with the booking details:

  1. Send an email to info@livetree.in with the subject line "Cancellation Request - [Your Reference ID]" or send a WhatsApp message to +91 98807 99707.
  2. Provide your:
    • Booking Reference ID (e.g. MS-XXXXXX)
    • Registered Full Name
    • Apartment Number (e.g. A-204)
    • Registered Mobile Number
    • Reason for cancellation
  3. Our helpdesk will verify the request against the 48-hour cut-off policy and confirm the cancellation within 24 hours.

4. Event Postponement or Cancellation by Organizers

In the unlikely scenario that the event is cancelled, postponed, or significantly altered due to unforeseen force majeure events, severe weather, or statutory directives:

  • Residents will be immediately notified via SMS, Email, and resident notice boards.
  • If the event cannot be rescheduled, a 100% full refund will be automatically credited to all registered attendees without requiring individual claims.

5. Dispute Resolution & Contact

If you have any questions, haven't received your refund within 7 business days, or need assistance, our organizing committee is available to help:

  • Email: info@livetree.in
  • Phone / WhatsApp: +91 98807 99707
  • Office Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
  • Location: Mantri Serenity, Kanakapura Main Road, Doddakallasandra, Bengaluru, Karnataka 560062