SERVICE FULFILLMENT

Shipping & Delivery Policy

Last updated: September 10, 2026 · Mantri Serenity Ganesha Utsava 2026

This Shipping, Delivery, and Fulfillment Policy sets forth the terms under which booking confirmations, event entry passes, and event services are delivered to residents registered via the Mantri Serenity Sahabhojanam portal (https://mantri.livetree.in).

1. Nature of Services (Digital Event Passes)

The registrations purchased on this portal are for an in-person community dining event: Sahabhojanam 2026. We provide digital event entry passes and reserved dining slots. We do not ship physical goods via postal or courier delivery.

          Shipping Charges: Since all confirmations and passes are issued digitally, there are Zero (₹0) Shipping or Delivery Fees associated with any registration.
        

2. Delivery Mode & Timelines

Instant On-Screen Delivery: Upon successful submission and payment verification through Razorpay, a digital booking receipt containing your unique Reference ID (e.g. MS-XXXXXX), household breakdown, and allotted batch timing is generated and displayed on your screen instantly.
Electronic Confirmation (Email & SMS/WhatsApp): An electronic confirmation notice containing your booking details and entry reference is dispatched to your registered email address and mobile number within 5 to 15 minutes of payment completion.

3. Service Redemption & Event Entry

Your registered service will be fulfilled in-person on the day of the event:

Event Date: Sunday, 20 September 2026
Venue: Banquet Halls & Club House, Mantri Serenity, Doddakallasandra, Kanakapura Road, Bengaluru.
Check-In Procedure: Please present your digital Reference ID or mention your registered Apartment Number and Mobile Number at the reception desk during your allotted batch window (12:30 PM, 1:30 PM, or 2:30 PM) to receive physical dining tokens/wristbands.

4. Non-Receipt of Confirmation

If you complete a payment but do not see your confirmation screen or receive an electronic message within 30 minutes, please do not make a duplicate payment. You can verify your booking status immediately by reaching out to our event desk:

Email: info@livetree.in
Phone / WhatsApp: +91 98807 99707
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

Provide your transaction date, registered name, apartment number, and Razorpay payment ID (received in your bank SMS), and our team will verify your entry and re-issue your booking confirmation.